Contact the desk

What happens after you write

Both addresses are read by the desk rather than by a support queue. We aim to reply to general correspondence within five working days. Corrections are handled ahead of everything else, because a stale number on a ranking page is the one error a reader cannot check without doing our work for us.

Reporting a store figure that has moved

Every rating, review count, download band and price on our ranking was read from the game's own Google Play listing on the publication date shown in the stats strip. Those values change constantly. If one of ours is out of date, the most useful message tells us three things: which game, which figure, and what the listing showed when you looked at it. A note of the date you checked is more helpful than a screenshot, since the listing is the record and it will have moved again by the time we read your message.

We will not quietly restate a number. When a figure changes we say that it changed and date the change, so that a reader who saw the earlier version knows what they saw.

What we cannot help with

We are an editorial publication and not a distributor: no application is hosted here, so we cannot help with an installation, a refund, a purchase or an account. Those are matters for the store and for the game's own developer, both of which are reachable from the listing we link to. We also do not accept developer submissions — a request to be considered for the shortlist will be filed and not acted on, which is the only way the answer stays the same for everyone.